Claims

The following must be submitted to the Assurer for every claim

  • Fully completed claim control
  • Certified copy of death Certificate
  • Copy of the BI – 1663 form (Notification/Registration of death/stillbirth)
  • Certified copies of the deceased and claimant’s identity document/Birth certificate
  • Letter of confirmation from the undertaker conducting the funeral
  • SAPS report (In respect of death by unnatural cause)
  • In case of a still birth, a death certificate and a letter by the attending medical practitioner indicating the gestation period
  • Certified copy of the bank statement of the beneficiary/claimant (not older than 3 months)
  • Marriage Certificate (where applicable)
  • The membership number of the particular member
  • In case where there is no copy of the identity document available for the deceased or claimant, an affidavit or letter from Home-affairs must be submitted. If the claimant does not have an identity document, proof of application for an identity document must be submitted with the claim documents
  • If the child is over the age of 21 years but younger than 26, confirmation from the registered public education institution that he/she was a full-time registered student at the time of death and wholly dependent upon the assured for his/her maintenance

No claim in regard to the death of a person covered under the scheme will be accepted unless written notification to the Assurer thereof is given and/or should premiums be in arrears as at the date of death
No benefits will be payable if a new member dies within (6) six months of becoming or being reinstated as a life Assured under the scheme, unless such death occurs as a result of an accident (suicide excluded) No claim in regard to the death of a person covered under the scheme will be accepted unless written notification to the Assurer thereof is given and/or should premiums be in arrears as at the date of death .

Who should submit the claim if the main policy holder has passed away?

If the main policy holder has passed away, the beneficiary as listed on the policy should be submitting this claim, else a next of kin should submit the claim. Next of Kin can be the spouse, parents or the children of the deceased.

Send Your Claim To:

claims@rmarobelafuneral.co.za